Bilingual Pharmacy Technician

Job Summary

Serving as the primary point of contact for members, providers, and pharmacies, the remote Bilingual Pharmacy Technician will provide timely support across phone, chat, and email, addressing inquiries related to benefits, prior authorizations, and claims while ensuring a high standard of service.

Key responsibilities

• Field and resolve inquiries about mail order, benefit design, formulary coverage, and claims adjudication
• Assist network pharmacies with processing prescription claims and ensure accuracy against benefit guidelines
• Document interactions and resolutions in internal systems to support continuity of care and compliance requirements

Required qualifications

• Bilingual in English and Spanish
• Active National Pharmacy Technician Certification (PTCB, NHA)
• 1 to 3 years of experience as a pharmacy technician in relevant settings
• Working knowledge of pharmacy claims adjudication and benefit design
• Associate's or bachelor's degree preferred or equivalent relevant work experience