Bilingual Portuguese Service Desk Analyst

Job Summary

A company in the Information Technology industry is seeking a Bilingual Portuguese Service Desk Analyst.

Position Responsibilities:

• Provide general IT end-user support including resetting passwords, troubleshooting hardware and software, and properly escalating unresolved issues
• Analyze the impact and urgency of customer's issues and prioritize appropriately
• Drive positive results in customer experience through timely responses and professional interaction

Required Qualifications:

• 6-12 months experience in a Service Desk or technical support role
• 6-12 months customer service experience in a professional industry
• High school diploma
• Fluent in both English and Portuguese (written/oral)
• Understanding of LAN/WAN technologies and protocols