Bilingual Pre-Visit Coordinator

Job Summary

To support a growing healthcare team, the full-time Bilingual Pre-Visit Coordinator will manage telephonic outreach and care coordination for members, ensuring accurate Pre-Visit assessments while working remotely within the Eastern, Central, or Mountain Time Zones.

Key responsibilities:

• Completes telephonic outreach to members and documents assessment information accurately
• Receives inbound calls and influences members to complete Pre-Visit Assessments
• Maintains compliance with HIPAA regulations while providing excellent customer service

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 2+ years of call center and/or telephonic customer service experience, preferably in healthcare
• 1+ years of experience collecting and documenting medical history information
• Bilingual fluency in English and Spanish
• Ability to work during normal business hours of 9:45am - 6:15pm CST, including occasional overtime or weekends