Bilingual Quality Analyst

Job Summary

A company is looking for a Bilingual Quality Analyst - Call Center.

Key Responsibilities

• Monitor and evaluate inbound/outbound calls and customer issue tickets for quality assurance
• Participate in quality assurance initiatives, including training material development and process improvements
• Provide feedback and performance reports to improve call quality and adherence to standards

Required Qualifications

• Fluency in Spanish (both written and spoken)
• Prior experience in the healthcare industry, particularly in revenue cycle management and billing
• 2 years of call center experience
• Experience in training and developing policies and procedures
• Familiarity with electronic medical systems and quality assurance methodologies is a plus