Bilingual Quality Assurance Specialist

Job Summary

A company is looking for a Bilingual Quality Assurance Specialist in the Contact Center.

Key Responsibilities

• Monitor and evaluate call, text, and email interactions to provide actionable feedback for performance improvement
• Deliver written reviews and reports related to quality assurance needs across various departments
• Participate in quality calibration and ongoing training, and assist with additional duties as assigned

Required Qualifications

• Bilingual in Spanish and English is required
• Ability to provide professionally written actionable feedback
• Strong analytical skills and good judgment
• Ability to adapt quickly to changing priorities in a fast-paced environment
• Self-motivated with the ability to work independently under general direction