Bilingual Quality Auditor

Job Summary

A company is looking for a Bilingual Quality Auditor.

Key Responsibilities

• Conduct detailed analysis of quality performance metrics for individuals, teams, and the organization
• Perform audits, coaching sessions, and development meetings to enhance associate performance
• Maintain internal quality data to track trends and guide performance improvement strategies

Required Qualifications

• Bachelor's degree in a related field or equivalent experience preferred
• Proficiency in Microsoft Office Suite required
• 2 years of experience in an international contact center with a focus on quality
• 2 years of healthcare experience
• Fluency in Spanish and English required