Bilingual Regulatory Staff

Job Summary

To support regulatory relationships, the full-time Bilingual CX Solutions Regulatory Staff will manage communications with regulators, advocate for industry best practices, and collaborate with internal teams, all while working remotely.

Key responsibilities

• Serve as the primary point of contact for regulators and oversight agencies, fostering positive relationships
• Collaborate with policy and legal teams to ensure compliance and alignment on regulatory strategies
• Lead efforts to prevent escalations and manage resolution processes while promoting operational efficiency

Required qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 6+ years of relevant work experience in customer success, project management, or coordination
• Bilingual fluency in Spanish and English, both written and verbal
• Strong proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred
• Ability to work independently and manage multiple deadlines in a fast-paced environment