Bilingual Remote Customer Service Agent

Job Summary

A company is looking for a Bilingual - Remote Customer Service Agent.

Key Responsibilities

• Respond to incoming calls and provide a customer-centered professional experience
• Assist with basic technical problem resolution and submit support tickets as necessary
• Document all interactions accurately and follow up with customers to ensure issue resolution

Required Qualifications

• High school diploma or GED required; additional education is a plus
• Experience in customer service, particularly in high-volume or call-centered environments
• Comfort with basic technical problem resolution and system navigation
• Ability to work independently while aligning with team expectations
• Willingness to undergo an extensive credential and background check process