Bilingual Remote Medical Scheduler

Job Summary

To support patient access needs, the full-time Bilingual Remote Medical Scheduler will manage appointment scheduling, address patient inquiries, and ensure accurate communication with clinical staff while working remotely.

Key responsibilities

• Completes patient appointment scheduling across multiple clinics and manages inbound communications from patients and clinicians
• Assesses caller needs, identifies urgent matters for immediate transfer, and documents non-urgent requests for appropriate staff follow-up
• Verifies patient demographics and insurance information, ensuring compliance with organizational policies and maintaining patient confidentiality

Required qualifications

• H.S. Diploma or GED required; Bachelor's Degree in Healthcare Administration or related field preferred
• 1-3 years of experience in scheduling, operations, or healthcare administration required
• 1-3 years of experience in physician/provider scheduling or call center operations
• Proficiency in scheduling software, EMR systems, and Microsoft Office Suite
• Knowledge of healthcare industry standards and patient confidentiality protocols