Bilingual Scheduling Coordinator

Job Summary

A company is looking for a Scheduling Coordinator to support ophthalmology practices by managing patient appointments in a high-volume call center environment.

Key Responsibilities

• Answer and manage high-volume incoming patient calls professionally
• Schedule appointments accurately using established scripts and guidelines
• Collect and verify patient demographic and insurance information

Qualifications & Requirements

• Minimum 2 years of experience in a healthcare-related field, preferably in a call center environment
• Proficient in Microsoft Excel and navigating multiple software systems
• Must be bilingual - fluent in English and Spanish
• Experience with EHR/medical records systems is preferred
• Strong customer service orientation and interpersonal skills