Bilingual Scheduling Coordinator

Job Summary

To support efficient patient access in a remote environment, the full-time Bilingual Scheduling Coordinator will manage high-volume scheduling calls, accurately register patient information, and optimize provider schedules to enhance the patient experience.

Key Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, or cancel patient appointments across various specialties
• Capture and verify patient demographic and insurance details while adhering to provider-specific scheduling templates
• Perform real-time insurance eligibility checks and manage appointment reminders and follow-ups to maintain provider calendar efficiency

Required Qualifications

• High school diploma or equivalent required
• Bilingual proficiency
• 1+ years of experience in a healthcare contact center, medical scheduling, or patient access role
• Familiarity with medical terminology and insurance types (Commercial, Medicare, Medicaid)
• Experience using Electronic Health Record (EHR) and Practice Management (PM) scheduling software