Bilingual Senior Consumer Support Representative

Job Summary

A company is looking for a Senior Consumer Support Representative - Bilingual French.

Key Responsibilities

• Enhance consumer experience by providing exceptional service and support
• Ensure timely response to consumer contacts and maintain accurate records
• Lead by example in best practices and assist with Quality Assurance audits

Required Qualifications

• High School Diploma or GED; Some College preferred
• Bilingual fluency in English and Canadian French
• Minimum of 2 years of Contact Center experience
• Experience in the Consumer Packaged Goods industry preferred
• Quality Assurance and/or Supervisory experience preferred