Bilingual Senior Customer Service Representative

Job Summary

A company is looking for a Bilingual English and Spanish Senior Customer Service Representative.

Key Responsibilities

• Provide information and support to a high volume of callers regarding health care plans and billing inquiries
• Resolve complex billing issues and customer complaints while maintaining compliance with regulations
• Maintain tracking logs of escalated patient correspondence and provide status updates to leadership

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of customer service experience or experience in a medical office or call center
• Bilingual fluency in English and Spanish
• Ability to commit to full-time attendance during the training period