Bilingual Senior Escalations Expert

Job Summary

Bilingual Senior Escalations Expert, a full-time position responsible for managing escalated customer issues, building relationships with stakeholders, and ensuring a seamless customer experience.

Key Responsibilities

• Manage and resolve escalated customer issues as the single point of contact
• Provide proactive communication regarding case and project status to customers
• Document customer interactions and maintain a current understanding of the solar journey

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 5+ years of relevant work experience in customer success or project management
• Strong knowledge of escalations and prevention processes
• Proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred
• Ability to work independently and manage multiple cases in a fast-paced environment