Bilingual Senior Technical Account Manager

Job Summary

A company is looking for a Bilingual Senior Technical Account Manager - Customer Success (AMER).

Key Responsibilities

• Lead the onboarding and implementation of the platform for new customers, ensuring a smooth transition and foundational success
• Monitor account health and user adoption, building plans to enhance engagement and address risks
• Collaborate with customers on process optimization and AI enablement to drive efficiency and measurable business outcomes

Required Qualifications

• Bilingual in English and Spanish
• Deep understanding of the platform's capabilities, automation logic, and AI functionalities
• Experience in workflow analysis and process design
• Strong project and program management skills
• Ability to interpret data and reporting metrics to drive recommendations