Bilingual Service Desk Analyst

Job Summary

A company is looking for a French / English Service Desk Analyst to support their team in Quebec.

Key Responsibilities

• Act as a point of contact for IT-related issues, managing inquiries through various channels
• Triage and document service requests in the IT Service Management tool, troubleshooting basic end-user issues
• Provide assistance on supported devices and escalate issues as necessary while ensuring high-quality service

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 24 to 30+ months of IT support experience required
• Familiarity with ITIL Foundations preferred
• Basic knowledge of computer software and hardware troubleshooting, including Windows and Microsoft 365 applications
• Working knowledge of Active Directory and general networking principles preferred