Bilingual Service Desk Analyst

Job Summary

A company is looking for a Bilingual (French/English) Service Desk Analyst.

Key Responsibilities

• Provide Level 1 technical support to users via phone, email, or chat
• Diagnose technical issues and provide solutions, including password resets and hardware/software troubleshooting
• Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

• Minimum 6 months' experience in a Service Desk or technical support role
• Minimum 6 months' customer service experience in a professional setting
• Bilingual in both English and French (oral and written)
• High School Diploma or GED
• Ability to work a specified schedule including overnight shifts