Bilingual Service Desk Analyst

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Jan 16, 2026

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College

Job Summary

A company is looking for a Bilingual Service Desk Analyst to provide technical support and customer service to users in English and Portuguese.

Key Responsibilities

Provide Level 1 IT end-user support through various communication channels
Diagnose technical issues and escalate unresolved problems with proper documentation
Ensure accurate recording and closure of all support tickets while maintaining customer satisfaction

Required Qualifications

Minimum 6 months' experience in a Service Desk or technical support role
Minimum 6 months' customer service experience in a professional setting
High School Diploma or GED
Bilingual in English and Portuguese (oral and written)
Strong troubleshooting and documentation skills

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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