Bilingual Service Desk Analyst

Job Summary

A company is looking for a Bilingual (French/English) Service Desk Analyst to provide technical support and customer service to users.

Key Responsibilities

• Provide Level 1 technical support to English and French speaking users via phone, email, or chat
• Diagnose technical issues, troubleshoot hardware and software, and escalate unresolved issues as necessary
• Document and categorize all support tickets, ensuring proper closure and adherence to processes

Required Qualifications

• Minimum 6-12 months of experience in a Service Desk or technical support role
• Minimum 6-12 months of customer service experience in a professional setting
• High School Diploma or GED
• Bilingual in English and French (both written and oral)
• Strong troubleshooting and documentation skills