Bilingual Service Desk Analyst

Job Summary

A company is looking for a Bilingual (Spanish/English) Service Desk Analyst to provide technical support and customer service.

Key Responsibilities

• Provide Level 1 IT support to English and Spanish speaking users via phone, email, or chat
• Diagnose technical issues, troubleshoot hardware and software, and escalate unresolved issues appropriately
• Ensure proper documentation and closure of all support tickets while maintaining service quality

Required Qualifications

• 6-12 months of experience in a Service Desk or technical support role
• 6-12 months of customer service experience in a professional environment
• High School Diploma or GED
• Bilingual in English and Spanish (both written and oral)
• Strong troubleshooting and documentation skills