Bilingual Service Desk Analyst

Job Summary

Bilingual Service Desk Analyst is a part-time, remote position responsible for providing Level 1 technical support to English and Italian speaking users through various communication channels.

Key Responsibilities

• Provide general IT end-user support and troubleshoot technical issues
• Document and manage customer requests, ensuring proper ticket closure and escalation of unresolved issues
• Maintain high customer satisfaction through effective communication and timely responses

Required Qualifications

• 6-12 months of experience in a Service Desk or technical support role
• 6-12 months of customer service experience in a professional setting
• High School Diploma or GED
• Bilingual in English and Italian (both written and oral)
• Ability to work weekdays from 7:30am - 11:30am EST