Bilingual Service Desk Engineer

Job Summary

Fluent in both Spanish and English, the full-time Bilingual Service Desk Engineer will manage the lifecycle of incidents and service requests, serve as a communication link between customers and technical teams, and coordinate incident resolution during the second shift remotely.

Key responsibilities:

• Manage the full lifecycle of incidents and service requests received from customers
• Serve as a primary communication point between customers and technical teams
• Coordinate incident investigation and resolution across L1, L2, and L3 support teams

Required qualifications:

• Fluency in Spanish and English (verbal and written)
• Knowledge of end-user device troubleshooting (laptops, printers, etc.)
• Basic technical skills with server hardware (rack/unrack, cabling)
• Experience supporting backup operations and asset lifecycle management
• Willingness to work a fixed shift with rotational weekend coverage