Bilingual Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician - Bilingual Spanish/English (TIER 1).

Key Responsibilities

• Provides support via phone, e-mail, and chat for corporate clients regarding PC hardware and software applications
• Assists users with troubleshooting issues related to Microsoft Operating Systems and Office products
• Handles 50-60 technical issues per day and utilizes Active Directory for password resets and printer configurations

Required Qualifications, Training, and Education

• Trade School Certificate or Associate Degree in a related field
• 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7, Windows 10, and Office 365 support
• Familiarity with ticketing systems like ServiceNow
• Proficient use of Microsoft Office applications