Bilingual Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician - Bilingual Portuguese/English.

Key Responsibilities

• Provide support via phone, e-mail, and chat for PC hardware and software applications
• Troubleshoot issues related to Microsoft Operating Systems and Office products
• Assist users with network and remote access problems, including VPN connectivity

Required Qualifications

• Trade School Certificate or Associate Degree in a related field
• 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7, Windows 10, and Office 365 support
• Familiarity with ticketing systems like ServiceNow
• Proficient in using Microsoft Office applications