Bilingual Service Professional

Job Summary

A company is looking for a Bilingual Service Professional (Spanish-English) to provide exceptional service to Financial Professionals and their clients.

Key Responsibilities

• Provide compassionate support and problem-solving for Financial Professionals and their clients
• Educate clients on policy benefits and proactively suggest tailored solutions
• Handle inbound calls, resolve inquiries, and ensure a seamless customer experience

Required Qualifications

• Bilingual in Spanish and English is required
• High School Diploma or Equivalent required; Bachelor's Degree preferred
• Minimum of 1+ years of experience in a contact center environment
• Experience with life insurance products is preferred
• Commitment to continuous improvement and participation in training programs