Bilingual ServiceNow Business Analyst

Job Summary

A company is looking for a ServiceNow Business Analyst (Bilingual - Portuguese & English).

Key Responsibilities:

• Serve as a liaison between business stakeholders and technical teams throughout the ServiceNow life cycle
• Lead requirements gathering, documentation, analysis, and translation of business needs into actionable ServiceNow enhancements
• Support M&A-related integrations and assist with Event Management planning and operational readiness

Required Qualifications:

• Fluent in Portuguese and English (written and verbal)
• Minimum 3+ years of Enterprise ServiceNow experience with exposure to CMDB/APM
• Proven experience as a Business Analyst on large IT service delivery programs
• Strong documentation and stakeholder engagement capabilities
• Ability to articulate business needs and translate them into scalable system solutions