Bilingual Social Care Navigator

Job Summary

Supporting New York's Medicaid Section 1115 Waiver program, the part-time Bilingual Social Care Navigator will engage Medicaid members, assess eligibility for Health-Related Social Needs services, and coordinate referrals while working remotely in a high-volume virtual contact center environment.

Key Responsibilities

• Manage inbound and outbound member communications via phone and email using various technology platforms
• Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs
• Track and follow up on referrals to ensure service delivery and satisfaction

Required Qualifications

• High school diploma (Associate degree preferred)
• 3-5 years of experience in customer service, call centers, social services, care navigation, or related fields
• Experience in a virtual contact center environment (Five9 preferred)
• Fluency in Mandarin or Cantonese and English
• Ability to manage high-volume interactions in a compliance-driven setting