Bilingual Social Media Agent

Job Summary

A company is looking for a Bilingual Social Media Agent, Remote.

Key Responsibilities

• Provide exceptional customer service through social media and phone interactions, addressing inquiries and resolving issues
• Process orders, update customer accounts, and maintain accurate records in internal systems
• Effectively multitask between handling customer inquiries and navigating multiple systems

Required Qualifications

• Proficiency in both English and Spanish, with strong written communication skills
• Minimum of 1 year of customer service or sales experience, including 6 months in a virtual call center
• Sales-focused mindset with a proven ability to upsell products and services
• Must possess a GED or High School Diploma and be at least 18 years old
• Must reside in Texas and pass a background screening