Bilingual Spanish Call Center Customer Service Representative - Medicaid Member Support

Job Summary

A company is looking for a Bilingual Spanish Call Center Customer Service Representative - Medicaid Member Support.

Key Responsibilities:

• Respond to South Carolina Medicaid member inquiries using standard scripts and procedures
• Assess caller needs, research and resolve inquiries, and document calls
• Provide information on member eligibility, assist with Medicaid applications, and provide updates on application status

Required Qualifications:

• Fluency in both English and Spanish
• Positive and energetic attitude
• Ability to multi-task and manage time effectively
• One year of medical insurance or medical office experience, preferred
• Computer system experience with data entry and database documentation knowledge