Bilingual Spanish Connection Advisor

Job Summary

To support a fast-paced call center environment, the full-time Bilingual Spanish Connection Advisor Intermediate will manage incoming calls, schedule appointments, and verify patient information while working remotely within a 100-mile radius of the downtown campus.

Key responsibilities

• Answers incoming calls, prioritizes, screens, and redirects as necessary while addressing caller inquiries
• Schedules, cancels, and reschedules patient appointments according to departmental policies
• Obtains and accurately captures patient demographic and insurance information, ensuring compliance with guidelines

Required qualifications

• High School Diploma
• One year of data look-up/data entry experience
• Two years of customer service experience involving complex problem-solving skills
• One year of call center experience in a customer service/medical industry
• Bilingual in Spanish