Bilingual Spanish Contact Center Agent

Job Summary

Providing efficient and courteous consumer service, the full-time Bilingual Spanish Contact Center Agent will manage inquiries and resolve non-clinical issues remotely using various contact center technologies while fostering positive relationships with customers and internal staff.

Key responsibilities

• Receives and addresses consumer inquiries, resolving non-clinical issues and complaints
• Demonstrates empathy and clear communication to ensure consumer needs are understood and addressed
• Operates within contact center standards and metrics, sharing best practices to enhance the consumer experience

Required qualifications

• High School Diploma or equivalent required; Bachelor's Degree in a related field preferred
• Minimum of one year of customer service experience, preferably in a healthcare setting
• PC skills including Microsoft Office
• Bilingual skills may be required based on operational needs