Bilingual Spanish Customer Service

Job Summary

Providing exceptional support to healthcare callers, the full-time remote Bilingual Spanish Customer Service Representative will handle inbound inquiries related to coverage, plan information, and account updates while ensuring a positive customer experience.

Key responsibilities

• Actively listen to callers to understand their concerns and create a positive customer experience
• Provide accurate information regarding healthcare plan services and assist with account-related updates
• Document all interactions thoroughly and de-escalate concerns with empathy and professionalism

Required qualifications

• Bilingual fluency in Spanish and English is required
• Minimum of 6 months of previous experience in healthcare call center or related customer service roles preferred
• High school diploma or equivalent is mandatory
• Strong computer proficiency and ability to navigate multiple applications efficiently
• Willingness to work flexible shifts, including evenings and weekends, based on business needs