Bilingual Spanish Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate to join their team.

Key Responsibilities:

• Answer incoming Spanish speaking healthcare contact center calls and route appropriately to clinical staff
• Gather and verify demographic information and document calls using standard computer software and systems
• Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures

Required Qualifications:

• Must be bilingual in English/Spanish and comfortable taking calls entirely in Spanish
• 2+ years of customer service experience and good tenure, with 1 year in most positions
• 1-3+ years of call center experience or experience with metrics and high call volume
• Typing speed must be 35+ WPM
• Healthcare background and knowledge of medical terminology preferred