Bilingual Spanish Customer Service Agent

Job Summary

A company is looking for a Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote).

Key Responsibilities

• Resolve escalated customer service issues in both English and Spanish
• Follow up with customers through various communication methods to ensure resolution of appliance-related concerns
• Coordinate with internal departments to advocate for customers and implement solutions

Required Qualifications

• High School Diploma or GED
• Minimum of 1 year of call center experience
• Minimum of 2 years of escalated customer service experience
• Moderate to advanced computer skills, including navigating multiple online applications
• Previous experience working from home is preferred