Bilingual Spanish Customer Service Agent

Job Summary

Bilingual Spanish Customer Service Agent provides part-time, remote customer service support, assisting patients with billing and insurance inquiries while ensuring a compassionate and professional experience.

Key Responsibilities

• Provide bilingual customer service via phone for billing and insurance inquiries
• Research and resolve discrepancies with patient accounts and manage payment plans
• Document all interactions accurately in the system while maintaining professionalism

Required Qualifications

• High school diploma or GED
• Bilingual fluency in Spanish and English
• Comfortable using Microsoft Windows and computer-based systems
• Previous experience in customer service, call centers, retail, or hospitality is a plus
• Ability to multitask effectively