Bilingual Spanish Customer Service Coordinator

Job Summary

To support a fast-paced inbound call center, the full-time Bilingual Spanish Customer Service Coordinator will manage customer billing inquiries, provide resolutions to service-related issues, and navigate healthcare technology databases while working remotely during day shifts from Monday to Friday.

Key responsibilities:

• Respond to customer billing requests and inquiries, ensuring accurate explanations of account balances
• Research and resolve customer service-related issues while maintaining compliance with billing and collection guidelines
• Interact with patients, families, employers, and insurance contacts, documenting calls in the Customer Service Call Tracking System

Required qualifications:

• High School Diploma or equivalent
• 1-2 years of call center or healthcare experience
• Knowledge of medical terminology, ICD-9, and CPT codes
• Intermediate proficiency in Microsoft Office
• Successful completion of a Spanish language assessment prior to job offer