Bilingual Spanish Customer Service Representative

Job Summary

Bilingual Spanish Customer Service Representatives will provide full-time remote support to New York City residents, addressing service-related inquiries, creating work orders, and ensuring a positive customer experience while working from Pennsylvania.

Key responsibilities

• Actively listen to callers to understand their concerns and build rapport
• Address inquiries related to city services and document resident complaints accurately
• Provide timely and professional information while directing requests to the appropriate departments

Required qualifications

• High school diploma or GED with at least 2 years of customer service experience; or an Associate degree with a minimum of 1 year of experience
• Bilingual in Spanish with a strong command of English
• High level of computer proficiency
• Open and flexible availability, including evenings and weekends
• Must reside in Pennsylvania