Job Summary
As a Bilingual Customer Service Representative, you'll be taking inbound calls in Spanish and English from people who are seeking information about homecare assistance programs that can empower them to remain in the comfort of their own home. You'll help connect them with the support and resources they need by providing program details, explaining requirements, and helping them complete the enrollment process.
If you're a patient, empathetic individual with good computer skills, fluency in Spanish and English, and a passion for providing outstanding service, this work from home customer service opportunity may be just what you're looking for.
This remote, flexible opportunity pays independent contractors $14/hour.
What You'll Be Doing:
Answer incoming calls in Spanish and English
Provide information about homecare assistance programs
Explain eligibility and documentation requirements
Collect application information
Help customers navigate and complete the enrollment process
Coordinate with internal and external stakeholders as needed to ensure accurate and timely enrollment
Research and resolve customer issues
Document information and outcomes as necessary
Follow policy and procedure guidelines
About You:
At least one year of prior customer care experience is preferred. In addition, successful Customer Service Representatives have the following characteristics...
Fluency in Spanish and English
Excellent written and verbal communication skills
A friendly demeanor
The ability to interact with emotional patients with patience and empathy
Strong critical thinking, troubleshooting, and problem-solving skills
Able to multitask while maintaining attention to detail
Comfortable discussing money
Good computer skills, including proficiency with Microsoft Office software and web-based applications
Able to maintain confidentiality and secure sensitive information
Your Home Office Environment:
To be a Bilingual Customer Service Representative, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:
Internet: High-speed, hardwired internet (no WiFi or satellite)
Operating System: Windows 11
1 GB of free RAM
Browser: Google Chrome
Monitor: Dual monitors preferred
Sound: Sound card (standard on most computers)
Virus Protection: Up-to-date anti-virus software
Headset: USB noise-canceling headset
Where NexRep Contracts:
NexRep contracts with people in 33 states. The only states we do NOT currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Remote and Flexible:
You'll be taking calls and making money from the comfort of your own home.
Plus, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't. You'll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are Monday through Friday, 8:00 AM - 6:00 PM EST. You'll have the flexibility to set your own schedule within that block. Peak times are 9:00 AM - 3:00 PM EST, especially on Mondays and Tuesdays, making this a particularly great opportunity for someone with availability at those times.
Pay and Perks:
This customer service opportunity pays independent contractors $14 per hour.
Plus, your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.
You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:
One-on-one mentorship
Free certification and ongoing development opportunities
The opportunity to earn up to $500 in incentives after successful completion of certification
The freedom and flexibility to choose your own schedule, within the client's hours of operation
The chance to achieve better work-life balance
You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
