Job Summary

A company is looking for a Bilingual Spanish Call Center Customer Service Representative.

Key Responsibilities:

• Act as initial point of contact for inquiries related to the NJ Family Care Program
• Accurately document enrollment requests, status changes, complaints, and grievances
• Provide clear, complete, accurate, and objective information based on program requirements

Required Qualifications:

• Basic understanding of call center environment and quality monitoring processes
• Ability to establish effective working relationships with diverse individuals
• High School diploma or GED
• Background and drug screening required
• Not applicable for candidates from specific states and metro areas