Bilingual Spanish Customer Service Representative
Job Summary
Overview
Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide customer support services.
If you contract with Omni, you'll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Omni has clients in a variety of industries, so there's something for everyone - Finance, Healthcare, Retail, Technology, and more!
Schedule:
Majority of work hours are during weekdays and daytime
Opportunity to create a work schedule that works best for you (within client hours of operation)
Earnings & Revenue:
Contract earnings vary by client, with rates ranging from $17 to $20 per hour
Pay is determined by your phone call status when assisting customers
Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
Exceptional written and verbal communication skills in English AND Spanish
Proven track record in customer service and delivering outstanding customer care
Attention to detail with strong problem-solving skills
Friendly, empathetic tone, and professional demeanor
Self-motivated, proactive, and resourceful mindset
Proficient in using technology, including computer applications and software.
Technology & Equipment Requirements:
Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not supported)
Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
Wired USB headset with microphone for clear communication
High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity
Mobile home internet and Satellite internet not accepted by clients
Valid and up-to-date antivirus software installed
Smart phone, Android tablet or iPad needed for authentication
Work Environment Requirements:
Quiet, uninterrupted space
Organized desk area
Unapproved Locations:
Alaska Allenspark, Colorado California Coal Creek Canyon, Colorado Connecticut Delaware Denver, Colorado Edgewater, Colorado Eldora, Colorado Eldorado Springs, Colorado Flagstaff, Arizona Gold Hill, Colorado Gunbarrel, Colorado Hawaii Hygiene, Colorado Illinois Michigan Maine Massachusetts Maryland Minneapolis, Minnesota New Jersey New York Niwot, Colorado Oregon Rhode Island St. Paul, Minnesota Tucson, Arizona Vermont Virginia Washington Washington DC
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your contractual relationship with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
AF 8/18
