Bilingual Spanish Customer Service Representative

Job Summary

A company is looking for a Bilingual Spanish Call Center Customer Service Representative.

Key Responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Provide telephone support to applicants, beneficiaries, and enrollees, documenting requests and status changes
• Maintain proficiency in program policies and provide accurate information based on program requirements

Required Qualifications

• High School diploma or GED
• Basic understanding of a call center environment and customer service roles
• Ability to establish effective working relationships with diverse individuals
• Completion of an internet speed test meeting minimum requirements
• Background and drug screening required