Bilingual Spanish Customer Service Representative

Job Summary

A company is looking for a Bilingual Spanish Call Center Customer Service Representative.

Key Responsibilities

• Serve as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, complaints, and grievances accurately
• Maintain proficiency in technical and program policy guidelines while providing information to applicants and beneficiaries

Required Qualifications

• High School diploma or GED
• Basic understanding of a call center environment and customer service roles
• Ability to establish effective working relationships with diverse individuals
• Internet speed test completion meeting minimum requirements
• Background and drug screening required