Bilingual Spanish Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative I (Spanish) to serve as the primary contact for customers, agents, and clients in the US and Canada.

Key Responsibilities

• Engage with customers via phone and web to address insurance-related inquiries and ensure timely follow-up
• Assist in problem resolution and accurately enter information into the system according to company guidelines
• Process policies and related documents to maintain efficient workflow and assist other departments as needed

Required Qualifications

• High school diploma or equivalent required
• At least six months of customer service-related experience
• Fluency in English and Spanish (speaking, spelling, and grammar)