Bilingual Spanish Customer Service Representative

Job Summary

A company is looking for a Bilingual/Spanish Member Service Representative.

Key Responsibilities

• Provide accurate information and support to members, providers, and internal customers
• Manage a high volume of inbound calls, addressing various inquiries with adaptability
• Document customer interactions accurately and meet departmental performance goals

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Prior work experience in a customer-facing position, ideally with at least three consecutive years in a role
• Completion of a technical competency assessment on a laptop or desktop is required
• Outstanding professional references from prior supervisors
• Ability to work from a quiet, secure remote workspace with high-speed internet access