Bilingual Spanish Customer Service Representative

Job Summary

A company is looking for a Bilingual Spanish Call Center Customer Service Representative.

Key Responsibilities

• Serve as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, complaints, and grievances accurately
• Maintain proficiency in program policies and provide accurate information to customers

Required Qualifications and Education

• High School diploma or GED
• Basic understanding of a call center environment and customer service roles
• Ability to work with diverse backgrounds
• Must complete an internet speed test and meet minimum requirements
• Background and drug screening required