Bilingual Spanish Customer Service Representative

Job Summary

Providing exceptional support to clients, the full-time Bilingual Spanish Customer Service Representative will manage inquiries and enrollment requests for the NJ Family Care Program while working remotely and participating in paid training.

Key responsibilities

• Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries
• Document enrollment requests, status changes, complaints, and grievances accurately
• Maintain proficiency in NJ Family Care program policies and provide clear information based on program requirements

Required qualifications

• High School diploma or GED
• Basic understanding of a call center environment and customer service roles
• Ability to work effectively with diverse backgrounds
• Completion of an internet speed test meeting minimum requirements
• Background and drug screening required