Bilingual Spanish Customer Service Representative

Job Summary

Providing essential support to NJ Family Care beneficiaries, the full-time Bilingual Spanish Customer Service Representative will manage inquiries, document enrollment requests, and maintain proficiency in program policies while working remotely.

Key responsibilities

• Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community organizations
• Document enrollment requests, status changes, complaints, and grievances accurately
• Enter application and enrollment information into a web-based system for customers applying over the phone

Required qualifications

• High School diploma or GED
• Basic understanding of a call center environment and customer service roles
• Ability to establish effective working relationships with diverse individuals
• Internet speed test completion meeting minimum requirements
• Background and drug screening required