Bilingual Spanish Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Bilingual Spanish Customer Service Representative will manage inquiries from NJ Family Care beneficiaries and community organizations, ensuring accurate documentation and information delivery while working remotely.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, and complaints accurately in a web-based system
• Maintain proficiency in program policies and provide clear, accurate information to customers

Required qualifications

• High School diploma or GED
• Basic understanding of a call center environment and customer service roles
• Ability to establish effective working relationships with diverse individuals
• Must complete an internet speed test meeting minimum requirements
• Background and drug screening required