Bilingual Spanish Customer Service Representative

Job Summary

Seeking Bilingual Spanish Customer Service Representatives for a full-time remote position, who will manage inbound calls related to healthcare inquiries, providing accurate information and support to both members and providers while ensuring a positive customer experience.

Key responsibilities

• Actively listen to callers, understand their concerns, and build rapport to create a positive customer experience
• Provide accurate information on healthcare plan services, eligibility, benefits, and account-related updates
• Document all interactions thoroughly and maintain compliance with privacy standards and established processes

Required qualifications

• Bilingual fluency in Spanish and English is required
• Minimum of 6 months of previous experience in a healthcare call center or related customer service role preferred
• High school diploma or equivalent is required
• Strong computer proficiency and ability to navigate multiple applications efficiently
• Willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs