Bilingual Spanish Customer Service Representative

Job Summary

Seeking Bilingual Spanish Customer Service Representatives for a full-time remote position, who will provide exceptional support to healthcare callers by answering questions related to coverage, plan information, and account updates while ensuring a positive customer experience.

Key responsibilities

• Actively listen to callers to understand their concerns and build rapport
• Provide accurate information regarding healthcare plan services and assist with account-related updates
• Document all interactions thoroughly and follow compliance requirements to ensure quality performance

Required qualifications

• Bilingual fluency in Spanish and English is required
• High school diploma or equivalent; must be 18 years of age or older
• Minimum of 6 months of previous experience in a healthcare call center or related customer service role
• Strong computer proficiency and ability to navigate multiple applications efficiently
• Willingness to work flexible shifts, including evenings, weekends, and holidays